Refund Policy
Thank you for your purchase from NORA,S JEWELRY! We want you to be completely satisfied with your jewelry. If you are not, we offer the following refund policy:
Return Period:
- You may return most items for a full refund within 30 days of the purchase date.
- Please note that some items, such as custom-made or personalized jewelry, may be final sale and not eligible for return.
- Sale items may also be final sale. Please refer to individual product pages or inquire with customer service for specific details.
Return Conditions:
- Returned items must be in their original, unworn, and undamaged condition.
- All original packaging, including jewelry boxes, tags, and certificates of authenticity, must be included.
- Items must be accompanied by a valid receipt or proof of purchase.
Refund Method:
- Refunds will be issued in the original form of payment, either as a credit to your credit card or a refund to your bank account.
- If the original payment method is not available, or if the item was a gift, we may offer store credit as an alternative.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
- We recommend using a trackable shipping method and insuring the package for the full value of the jewelry.
- Please contact us for return shipping instructions and address.
Additional Information:
- Refund processing times may vary, but we will make every effort to process your refund as quickly as possible.
- If you have any questions or need assistance with a return, please don’t hesitate to contact us.
Exclusions:
- Custom-made or personalized jewelry may be final sale.
- Items on CLEARANCE ARE NON-REFUNDABLE, they are final sale.
- Jewelry damaged for not following the care instructions that should be taken.
Need help?
Contact us at Nora550625@gmail.com for questions related to refunds and returns.